Privacy policy
Privacy Policy
Last updated: 29/09/2026
This policy explains what personal information we collect when you visit compocloset.co.uk, buy from us or contact us, what we do with it, and your rights.
1. Who we are
Compo Closet Ltd ("CompoCloset", "we", "us") is the controller of your personal information. We are registered in England and Wales, company number 13153764, at Unit 13, Lytchett House, Freeland Park, Wareham Road, Poole BH16 6FA, United Kingdom. ICO registration number: ZB182654
Contact us about anything in this policy at info@compocloset.com.
2. What we collect
- Contact and delivery details: name, email, phone number, billing and delivery address.
- Order details: what you bought, returned or asked about, and how you paid. Card details go straight to our payment providers; we never see or store your full card number.
- Account details: your login and saved preferences, if you create an account.
- Messages: anything you send us by email, contact form, chat or social media, including photos or videos of a product issue.
- Reviews: your name, rating, review text and any photos, if you leave a review.
- Business details: company name, role and contact details, if you apply to become a trade partner or affiliate.
- Device and usage information: IP address, browser, device type, pages viewed and how you arrived at our site. Analytics and marketing cookies collect this only if you accept them. See our Cookie Policy.
3. How we use it and why
UK data protection law requires a legal reason (a "lawful basis") for each use.
|
What we do |
Lawful basis |
|---|---|
|
Process and deliver your order, handle returns and refunds |
Contract with you |
|
Handle warranty claims and customer support |
Contract with you; our legitimate interest in helping customers |
|
Send order and delivery updates |
Contract with you |
|
Send safety notices or product recalls |
Legal obligation; our legitimate interest in keeping customers safe |
|
Keep tax and accounting records |
Legal obligation |
|
Prevent fraud and keep our site and checkout secure |
Legitimate interest |
|
Send marketing emails to customers about similar products |
Legitimate interest (you can opt out any time) |
|
Send marketing emails to people who signed up but haven't bought |
Consent |
|
Analytics and advertising cookies, including showing you our ads on Facebook, Instagram and Google |
Consent (through the cookie banner) |
|
Publish your review on our site |
Consent |
|
Manage trade partner and affiliate relationships |
Contract; legitimate interest |
We do not make decisions about you using solely automated means that have legal or similarly significant effects.
4. Who we share it with
We do not sell your personal information. We share it only with companies that help us run the business, under contracts that require them to protect it:
|
Recipient |
Why |
|---|---|
|
Shopify |
Hosts our shop, checkout and customer accounts |
|
Payment providers (Shopify Payments, Shop Pay, PayPal, Amazon Pay) |
Take payment and prevent fraud |
|
Our UK warehouse partner and couriers |
Pack and deliver orders, collect returns |
|
Customer service support provider |
Helps us answer customer service emails |
|
ActiveCampaign |
Sends our emails and newsletters |
|
Judge.me |
Collects and displays product reviews |
|
GoAffPro |
Runs our affiliate programme |
|
EcomSend |
Runs sign-up forms and offers on our site |
|
Google, Meta, Triple Whale |
Analytics and advertising, only if you accept cookies |
|
Our US company, Compo Closet USA Inc. |
Shared customer support and business administration |
|
Professional advisers, police or regulators |
Where the law requires it, or to protect our rights |
If we sell or restructure the business, your information may pass to the new owner under this policy.
Shopify also uses some information to provide features like Shop Pay and fraud checks across merchants. For that use Shopify is its own controller: see the Shopify Consumer Privacy Policy.
5. Transfers outside the UK
Some of the companies above are based in, or store data in, the United States and other countries. When your information leaves the UK, we make sure it is protected by UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework), the UK International Data Transfer Agreement, or equivalent safeguards. Contact us for a copy of the safeguards we rely on.
6. How long we keep it
|
Information |
How long |
|---|---|
|
Orders, invoices and payment records |
6 years after the end of the tax year (required by HMRC) |
|
Warranty and product-safety records |
For the warranty period plus 1 year |
|
Customer service messages |
3 years after our last contact |
|
Customer account |
Until you close it, or 3 years without activity |
|
Marketing email list |
Until you unsubscribe, or 2 years without opening our emails |
|
Reviews |
While the product is on sale, or until you ask us to remove it |
|
Trade and affiliate applications not taken forward |
2 years |
|
Cookie data |
As set out in our Cookie Policy |
7. Your rights
You have the right to:
- ask for a copy of your personal information;
- ask us to correct it;
- ask us to delete it;
- ask us to restrict how we use it;
- object to how we use it, including an absolute right to stop direct marketing;
- ask us to transfer information you gave us to you or another company;
- withdraw consent at any time, where we rely on consent. This does not affect what we did before.
To use any of these rights, email info@compocloset.com. We may ask you to confirm your identity. We will reply within one month, or tell you within that month if we need longer (up to two more months for complex requests). There is no charge.
8. Marketing
Every marketing email has an unsubscribe link. You can also email us to stop. You will still get emails about your orders and, where relevant, product safety.
9. Cookies
We only use analytics and advertising cookies if you accept them in our cookie banner. You can change your choice at any time using "Cookie preferences" at the bottom of every page. Full details are in our Cookie Policy.
10. Children
Our site and products are not aimed at children, and we do not knowingly collect information from anyone under 16.
11. Security
We use reputable platforms with encryption and access controls, and only give staff and suppliers the information they need. No system is completely secure, so please avoid sending sensitive information by email.
12. Complaints
If you are unhappy with how we have handled your information, please tell us first at info@compocloset.com. We will acknowledge your complaint within 30 days and let you know the outcome without undue delay.
If you are still unhappy, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, 0303 123 1113.
13. Other policies
The S1 Dry Flush app has its own app privacy policy.
14. Changes to this policy
We will update this policy when our practices change and change the date at the top. If a change is significant, we will tell customers by email.