Returns Policy

 

Last updated: 27.10.2026

Please measure your space and check the product details before ordering. If it still isn't right, here's how returns work.

30-day returns

You can return any product within 30 days of delivery, as long as it is unused, not installed, and in its original packaging with all parts. Sealed hygiene items, such as S1 liners, can only be returned unopened.

1. Ask first. Email info@compocloset.com with your order number and what you'd like to return. We'll reply with a return authorisation and the address to send it to. Returns sent without authorisation may be delayed.

2. Send it back. Pack it carefully in the original box. You pay the return postage and are responsible for the parcel until it reaches us, so use a tracked service and keep your proof of postage.

3. Get your refund. Once we've received and checked the product, we refund the price you paid to your original payment method within 14 days of receiving it back (or of you sending us proof of postage, if that's sooner).

Faulty, damaged or wrong item?

Email info@compocloset.com with your order number and photos or a video of the problem, ideally within 48 hours of delivery. We'll put it right with a replacement part, a replacement product or a full refund, and we cover all postage. See our Warranty for faults that appear later. This doesn't affect your legal rights under the Consumer Rights Act 2015 — see section 8 of our Terms & Conditions.

Your legal right to cancel

UK law also gives you 14 days from delivery to cancel an online order for any reason. This applies even if you've opened the product. If you cancel within 14 days:

- we also refund the standard delivery charge you paid;
- you still pay return postage;
- if the product has been installed, used or handled more than needed to inspect it, we'll reduce the refund by the loss in value. For a toilet that has been used, this can be up to the full price, because it can't be resold for hygiene reasons.

See section 7 of our Terms & Conditions for how to cancel, including a cancellation form.

Exchanges

The quickest way to swap is to return the item under this policy and place a new order.

Pre-orders

You can cancel a pre-order for a full refund at any time before it's dispatched. After delivery, this policy applies as normal.

Questions

Email info@compocloset.com — we're happy to help you choose the right toilet before you buy.